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Shipping & Return
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply send an email to firstname.lastname@example.org. Our customer representative will be in touch with you to discuss the reason of return and will send you the return label for the return to process. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping Details (Canada)
All parcels are shipped with Canada Post and tracking numbers are provided with each order.
We offer the following parcel services:
Expedited: Flat rate anywhere in Canada $7
Transit Time: Local: 2 days
Regional: up to 5 days National: up to 9 days
Orders are shipped from Mississauge, ON. Orders must be placed by 12pm EST to start processing on the same day. Your shipping address must be in Canada.